manila365 Terms of Use

Our terms outline the conditions under which we at manila365 provide our online entertainment service, available where local law permits. We operate live-dealer tables, sportsbook markets, slot games, and esports competitions across a mobile-first platform built for users in supported regions across Indonesia—including Jakarta, Surabaya, Bandung, Medan, and Semarang. This document sets out the rights and responsibilities that apply when you open an account with us, deposit funds, and engage with our games and betting markets.

We believe transparency and fair dealing are essential to building trust with our users. These terms reflect our commitment to clear communication about how we manage accounts, process payments via DANA, e-wallet, mobile banking, and other local methods, handle disputes, and protect your information. Please read this page carefully before you open an account or place any wager.

Account Opening and Your Eligibility

When you join manila365, we require accurate personal information during the registration process. We ask for your full name, date of birth, contact details, and residential address so that we can verify your identity and comply with anti-money-laundering regulations in the regions where we operate. Our account verification process may take up to 24 hours; in some cases, we may request additional documents to confirm your identity.

You are responsible for keeping your login credentials secure. We will never ask for your password via email or phone. If you believe your account has been compromised, contact our support team immediately. We at manila365 reserve the right to suspend or close accounts that violate our terms, engage in fraud, or breach applicable law.

Deposits, Withdrawals, and Payment Terms

We at manila365 accept deposits through multiple local payment channels, including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are typically credited to your account instantly or within minutes, depending on your chosen method and your bank's processing time. Our minimum deposit varies by payment channel; your account dashboard will show the current limit when you select a method.

Withdrawals are processed during our standard business hours. We aim to complete withdrawal requests within 24 to 48 hours, though bank processing times may add additional delay. Withdrawal requests are subject to verification checks; if we detect unusual activity or if your account is flagged for review, we may delay payment while we investigate. We will always notify you of any hold and provide a timeline for resolution.

Bonus funds are subject to wagering requirements before withdrawal. Our standard bonus policy requires you to wager the bonus amount a set number of times in qualifying games (live-dealer tables, sportsbook markets, and slots all count). Bonus terms are displayed at the point of claim; please review them carefully before you accept an offer.

Gaming Conduct and Fair Play

Our live-dealer studios—offering blackjack, roulette, baccarat, and Dragon Tiger—operate with professional dealers and multi-camera setups to ensure fairness. All outcomes are determined by certified random-number generators for slot games and by the physical dealing process for live tables. We do not manipulate odds or results in favour of or against any player.

You are prohibited from using automated software, bots, or scripts to place bets or interact with our platform. Collusion with other players to exploit bonuses or games is forbidden. Any account found to engage in these practices will be suspended, and associated funds may be forfeited. We reserve the right to investigate suspicious betting patterns at any time.

Dispute Resolution

If you believe we have made an error in calculating your balance, processing a withdrawal, or settling a bet, you may lodge a complaint with our support team. We undertake to respond to written complaints within seven business days. If the dispute remains unresolved, you may escalate it to our compliance officer for final review. Our decision on factual disputes is binding.

We at manila365 do not participate in external arbitration for sports-betting outcomes; all decisions on match results, player injuries, and event postponements follow standard industry practice (e.g., a match abandoned before the start is typically voided; a match played is settled on the official result).

Jurisdiction and Service Availability

Our services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We do not knowingly offer our service in jurisdictions where such activity is prohibited. Users are solely responsible for verifying that their access and use of manila365 comply with the laws of their own jurisdiction. We at manila365 reserve the right to restrict or terminate service to any user who accesses our platform from a restricted jurisdiction or who provides false information about their location.

When you create an account on manila365, you acknowledge that our service is available only where local law permits, and you accept full responsibility for compliance with your own jurisdiction's regulations.

Changes to These Terms and Account Termination

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Your continued use of manila365 after changes are posted constitutes acceptance of the revised terms. We will provide notice of material changes via email to your registered address whenever possible.

We may terminate your account if you breach these terms, engage in fraudulent activity, or fail to comply with applicable law. Upon termination, we will settle any outstanding balance and remit it to you via your preferred withdrawal method, less any applicable fees or chargebacks. We at manila365 are not liable for any losses arising from account termination initiated by us in response to a violation of these terms or applicable law.

Final Notes

These terms, together with our privacy policyform the complete agreement between you and manila365. If any provision is found to be unenforceable, the remainder of these terms will remain in effect. For questions or concerns about our policies, please contact our support team through your account dashboard or visit our FAQ pageWe are committed to fair dealing and transparent service across all supported regions in Indonesia.