manila365 Platform Privacy Notice
This page describes what data we collect when you use manila365 and how we keep that information protected. We operate an online entertainment platform available where local law permits, offering live-dealer tables, sportsbook markets, slot games, and esports competitions across our mobile-first service. Your privacy is central to how we build trust with users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions of Indonesia.
We at manila365 collect only the information necessary to verify your identity, process your deposits and withdrawals through payment methods like DANA, e-wallet, mobile banking, and direct bank transfers, and provide you with a secure gaming experience. This notice explains our data practices in plain language, your rights regarding your information, and how to contact us if you have questions or concerns about your privacy.
What Data We Collect on manila365
When you open an account with us, we collect your full name, date of birth, email address, phone number, and residential address. We also record your national identity number or passport details as part of our know-your-customer (KYC) verification process. This information is mandatory; without it, we cannot create an account or process your requests.
During your use of manila365, we record your betting history, game activity, deposit and withdrawal transactions, and any communication you send to our support team. We also collect technical data about your device, including your IP address, browser type, operating system, and the pages you visit. This information helps us detect fraud, troubleshoot technical issues, and improve our platform's performance for users accessing our service from different regions.
How We Use Your Data
We at manila365 use your personal data for the following purposes: to verify your identity and comply with anti-money-laundering regulations, to process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), to settle your bets and calculate winnings, to detect and prevent fraud and abuse of our service, and to respond to your inquiries and provide customer support.
We do not sell or rent your personal information to third parties for marketing purposes. We may disclose your data to payment processors, hosting providers, and legal authorities if required by law or to investigate suspected fraud. We also use your information to comply with regulatory requests in jurisdictions where we operate.
Data Retention and Security
We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations. After that period, we securely delete your information or anonymise it so that it cannot be linked back to you. We store your account data on servers located in multiple regions; while some servers may sit outside your jurisdiction, all are subject to strict security protocols and encryption standards.
We use industry-standard encryption (TLS/SSL) to protect your data in transit and at rest. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. However, no online system is entirely risk-free; we encourage you to use a strong, unique password and to never share your login credentials.
Third-Party Processors and Data Sharing
We at manila365 work with trusted third-party providers to deliver our service. These include payment processors who handle your mobile banking, local payment, and online payment transactions, cloud-hosting providers who store our platform data, customer-support software providers, and analytics services that help us understand how users interact with our games and sportsbook markets (covering Liga 1, Piala AFF, Champions League, and other tournaments). Each processor is bound by contractual confidentiality obligations.
We do not knowingly transfer your data to jurisdictions with weaker data-protection laws than Indonesia. If such a transfer becomes necessary, we will notify you and seek your consent where required by law.
Your Rights and Data Subject Requests
You have the right to request a copy of the personal data we hold about you on manila365. You may also request that we correct inaccurate information, delete your data (subject to legal retention requirements), or restrict how we use your information. To exercise any of these rights, contact our data-protection officer through your account dashboard or by sending a written request to our support email.
We undertake to respond to data-subject requests within 30 days. If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.
At manila365, your data is protected by the same security standards we apply to our live-dealer studios, sportsbook systems, and slot-game infrastructure.
Changes to Our Privacy Policy
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will post any material changes on this page with an updated date. Your continued use of manila365 after such changes indicates your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us About Your Privacy
If you have questions, concerns, or requests regarding your privacy on manila365, please contact our support team through your account settings. We maintain a dedicated data-protection contact email available on our FAQ page and in the footer of this site. For formal complaints or data-subject requests, we also provide a written contact address in our legal noticeWe are committed to responding promptly and fairly to all privacy inquiries and to maintaining the confidentiality and security of your information across all our supported regions in Indonesia.